Terms of service

Terms of Service

Last Updated: 1 October 2025

Welcome to Chew & Chill (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website chewnchill.com (the “Site”) and any purchases or services provided through it (collectively, the “Services”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

 

 

1. About Us

Chew & Chill is operated by Synergy Distribution Limited, a company registered in Hong Kong at 30/F, Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong.

If you have any questions, please contact us at info@chewnchill.com.

 

 

2. Eligibility

To use our Site or make a purchase, you must be at least 18 years old and capable of entering into legally binding contracts under Hong Kong law.

By placing an order, you confirm that all information provided is accurate and complete.

 

 

3. Our Products and Services

We offer a range of products through our Site. All descriptions, images, and pricing are provided in good faith.

We make every effort to ensure accuracy but do not guarantee that all information is error-free. In case of an error (for example, a pricing mistake), we reserve the right to correct it or cancel affected orders with a full refund.

All products are subject to availability. We may limit quantities or discontinue items at any time.

 

 

4. Prices and Payment

  • All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated.

  • Prices include applicable taxes where required by law.

  • Payment must be made at checkout via the approved methods on our Site.

  • Orders are confirmed only after full payment is received.

If your payment is declined or fails, we will not be obligated to fulfill your order.

 

 

5. Orders and Acceptance

Your order is an offer to purchase. We will send you an order confirmation email when your order has been received.

A binding contract is formed only when we issue a dispatch confirmation or deliver the product to you.

We reserve the right to refuse or cancel any order if:

  • the product is unavailable;

  • there is an error in price or description; or

  • we believe the order is fraudulent or violates these Terms.

If we cancel an order, we will refund the amount paid in full.

 

 

6. Shipping and Delivery

We deliver within Hong Kong and selected international destinations.

Shipping rates, delivery times, and options are displayed at checkout.

While we aim to meet stated delivery timelines, they are estimates only. Delays may occur due to factors outside our control. We are not liable for any loss caused by late delivery.

For detailed information, please refer to our Shipping Policy.

 

 

7. Returns and Refunds

We want you to love your purchase. If you are not satisfied, please review our Refund Policy for instructions on returns, exchanges, and refunds.

Returned items must meet the conditions stated in that policy. Refunds will be issued via the original payment method once the returned product is received and inspected.

 

 

8. Your Responsibilities

You agree to use our Site and Services only for lawful purposes. You must not:

  • Use the Site in any way that breaches applicable laws;

  • Interfere with or disrupt the Site’s functionality or security;

  • Attempt to gain unauthorized access to systems or data; or

  • Use automated means (e.g. bots, scrapers) without our permission.

We reserve the right to suspend or terminate access if you breach these Terms.

 

 

9. Intellectual Property

All content on our Site — including logos, images, graphics, text, and product designs — is owned or licensed by Chew & Chill and protected under Hong Kong copyright and trademark laws.

You may use the Site for personal, non-commercial purposes only. You may not copy, reproduce, or distribute any content without our prior written consent.

 

 

10. Third-Party Services

Our Site is powered by Shopify and may include links or integrations to third-party websites or services.

We are not responsible for the content, accuracy, or policies of those third parties. Use of such services is at your own risk and subject to their own terms.

 

 

11. Limitation of Liability

To the fullest extent permitted by Hong Kong law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our Site or Services.

  • Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under Hong Kong law.

 

 

12. Warranties

Products are sold “as is” unless otherwise stated.

We make no express or implied warranties beyond those required by law under the Sale of Goods Ordinance (Cap. 26).

 

 

13. Indemnity

You agree to indemnify and hold harmless Chew & Chill, its directors, employees, and affiliates from any claims, damages, or losses arising from your breach of these Terms or misuse of our Services.

 

 

14. Termination

We may suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms or applicable law.

 

 

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.

 

 

16. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our Site with the revised “Last Updated” date.

By continuing to use our Site, you agree to the updated Terms.

 

 

17. Contact Us

If you have any questions about these Terms, please contact us:

Chew & Chill

Email: info@chewnchill.com

Address: 30/F Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong