Privacy policy

Privacy Policy

Last Updated: 1 October 2025

Welcome to Chew & Chill (“we”, “us”, “our”).

We value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from chewnchill.com (the “Site”), or interact with us in any way (collectively, the “Services”).

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

 

 

1. Our Commitment to Your Privacy

We comply with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong.

We only collect information that is necessary, use it fairly and lawfully, and take all practicable steps to safeguard it.

 

 

2. What Personal Data We Collect

The type of data we collect depends on how you interact with our Site.

We collect personal data for purposes directly related to our business, such as fulfilling your orders and improving your shopping experience.

We may collect the following:

  • Contact Information: your name, email address, phone number, and mailing address

  • Order Information: billing and shipping details, payment confirmation, and order history

  • Account Information: username, password, and preferences (if you create an account)

  • Shopping Activity: products you view, add to your cart, or wishlist

  • Customer Support Details: information you provide when contacting us

  • Technical Information: IP address, device details, browser type, and usage data (via cookies or similar technologies)

You may choose not to provide some information, but certain features of our Site may not function as intended.

 

 

3. Purpose of Collection and Use

We collect and use your personal data only for the purposes stated at the time of collection or for directly related purposes, including:

  • Processing and fulfilling your orders

  • Delivering products and managing returns

  • Managing your account and preferences

  • Providing customer support and responding to inquiries

  • Sending order confirmations, delivery updates, and important notices

  • Improving our Site, products, and customer experience

  • With your consent, sending promotional materials or updates

  • Detecting and preventing fraud or unlawful activity

  • Complying with legal and regulatory obligations

We will not use your personal data for purposes unrelated to those above without your consent.

 

 

4. Direct Marketing

We may use your name and contact details to send you marketing messages about new products, promotions, or offers — only with your consent.

You may withdraw your consent at any time by clicking “Unsubscribe” in our emails or contacting us at info@chewnchill.com.

We do not sell or transfer your personal data to third parties for their own marketing purposes.

 

 

5. Use of Cookies

We use cookies to improve your browsing and shopping experience — for example, remembering your preferences or understanding how visitors use our Site.

You can disable cookies in your browser settings. However, doing so may affect certain features of our Site.

To learn more about cookies used by our platform, please visit Shopify’s Cookie Policy.

 

 

6. Disclosure of Personal Data

We may share your personal data with trusted partners who help us operate our business, including:

  • Service Providers such as Shopify, payment processors, logistics partners, IT and analytics providers

  • Professional Advisors (e.g. auditors, accountants, or legal counsel) where necessary

  • Regulatory Authorities if required by law or court order

We do not share your data with unrelated third parties.

All partners are required to keep your data secure and use it only for the stated purposes.

 

 

7. Data Security

We take all practicable steps to protect your personal data from unauthorized access, disclosure, or misuse.

Please keep your account credentials safe. If you believe your account or data has been compromised, contact us immediately at info@chewnchill.com.

 

 

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law (for example, tax or accounting obligations).

After that, we will securely delete or anonymize your data.

 

 

9. Access and Correction Rights

Under the PDPO, you have the right to:

  • Access the personal data we hold about you

  • Request correction of any inaccurate information

To exercise these rights, please email info@chewnchill.com.

We may request proof of identity to verify your request.

 

 

10. Cross-Border Data Transfers

Your data may be transferred to and processed in other jurisdictions (e.g. the United States) by our service providers, such as Shopify.

We ensure that such transfers comply with the PDPO and include appropriate safeguards to protect your data.

 

 

11. Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of 13.

If you believe a child has provided personal data to us, please contact us so we can remove it.

 

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our Site with the revised “Last Updated” date.

 

 

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our practices, please contact us:

Chew & Chill

Email: info@chewnchill.com

Address: 30/F, Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong

You may also contact the Office of the Privacy Commissioner for Personal Data (PCPD) via www.pcpd.org.hk if you believe we have not handled your data properly.