Shipping policy

Last updated: 15 September 2026

Thank you for shopping with Chew & Chill. This policy explains our delivery destinations, rates and timing.

1. Order processing

Once your order ships, you will receive a shipping confirmation email with tracking information. Our delivery estimate below includes processing time.

2. Shipping destinations

We currently deliver within Hong Kong. For delivery enquiries, email info@chewnchill.com.

3. Shipping rates

Delivery is free on qualifying Hong Kong orders of HK$300 or more. For smaller orders, the shipping fee is calculated automatically and shown at checkout.

4. Delivery times

Orders are delivered within 3–5 business days (Monday to Friday, excluding public holidays). These are estimates and may be affected by courier delays, weather or peak periods.

5. Tracking your order

Once your order is shipped, you will receive an email with a tracking number and link. If you have any issues tracking your order, email info@chewnchill.com.

6. Delivery issues

If your parcel is delayed, lost, damaged or incorrect, contact info@chewnchill.com. For reporting periods and remedies, see our Delivery & Returns page. Please ensure your shipping address is complete and accurate.

7. Failed delivery or returned parcels

If a parcel is returned to us due to an incorrect address, failed delivery attempts or unclaimed status, we can:

• Resend the parcel (additional shipping fees apply), or
• Issue a refund excluding shipping costs.

8. Contact us

For questions about shipping, tracking or delivery, contact Chew & Chill at info@chewnchill.com.

Address: 30/F Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong.